Billing and cancel

Connected and Pro are upcoming plans

You can subscribe only once a plan is shown as available on the pricing page.

Goal

Review, change or end a Strata19 subscription from your account page, and know in advance what each choice does to your access and your data.

Before you start

Have a paid subscription. Free Local has nothing to bill or cancel.
Sign in on the website with the account that owns the subscription. See Sign in.
Know your current plan and allowance. Limits and allowance lists what each plan includes.

Steps

Open your account page on the website.
To see what you have paid, open the invoices list.
To change how you pay, update your payment method, or switch between monthly and annual billing.
To end the subscription, choose cancel. Access continues to the end of the period you paid for.
To get a refund after a new subscription, cancel inside the refund window described under Refunds below.

After a change, the account page shows the new plan state, billing interval or payment method. After cancelling, it shows the subscription as ending at the close of the paid period rather than as ended today. In the plugin, ask for your account status to confirm the plan the plugin sees. See Sign in for how the plugin links to your account.

If it doesn't work

If the account page shows a payment problem, the plugin reports the plan as needing payment attention. Update your payment method on the account page.
If you cannot find the subscription, check that you are signed in with the same email you subscribed with.
If a charge looks wrong, check whether it is a renewal or a billing-interval change, then contact support at support@strata19.com.

Renewal

Subscriptions are billed in advance, monthly or annually, and renew automatically until cancelled. Prices exclude tax; tax is calculated at checkout from your billing address. Launch sales are to United States addresses.

Manage billing

Open your account page to see invoices, update your payment method, switch between monthly and annual billing, or cancel.

Cancel

Cancel from your account page at any time. Access continues to the end of the period you paid for.

Refunds

Cancel within 14 days of the first payment of a new subscription and the payment is refunded in full, ending the subscription immediately. After that, payments are not refunded in part. Managed-compute usage is not refunded.

Your data after cancelling

Synced data is kept for 90 days, then deleted. Export it at any time before then. Data on your own machine is never affected, and Free Local keeps working.